Refund policy
100-Night Risk-Free Trial
We want you to sleep perfectly on Dreamey bedding. If you're not completely satisfied, you have 100 nights from the date of delivery to request a return.
To be eligible for a return:
- Items can be used and washed, but must be returned with the original packaging.
- You must provide a receipt or proof of purchase.
- Returns must be initiated through our customer support at hello@dreamey.co.
Note: Items sent back without first contacting us will not be accepted.
How to Start a Return
Contact us at hello@dreamey.co to start your return. A flat $20 return shipping fee applies. Once approved, we'll provide a prepaid return shipping label and instructions.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve it quickly.
Exceptions / Non-Returnable Items
Gift cards are non-returnable and non-refundable.
Exchanges
If you wish to exchange an item, please return your original item and place a new order for the replacement.
EU Customers – 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned with the original packaging, and proof of purchase is required.
Refunds
Once we receive and inspect your return, we'll notify you of your refund approval. Approved refunds are processed back to your original payment method within 10 business days.
Note: It may take additional time for your bank or credit card company to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at hello@dreamey.co.